Refund policy

At Spooky Snouts, we are committed to providing quality products at competitive prices while maintaining efficient fulfillment operations. By placing an order on our website, you agree to the terms outlined in this Refund & Return Policy.

1. Delivery & Fulfillment Notice

All items sold on Spooky Snouts are processed under a made-to-order fulfillment model. This means orders require a processing period before shipment, and shipping times may vary depending on demand and logistics. By placing an order, you acknowledge and accept the processing and delivery timelines provided at checkout.

2. Product Representation & Variance Disclaimer

We strive to present our products as accurately as possible through images, videos, and descriptions. However, colors may appear differently due to lighting or screen settings, and minor variations in texture, stitching, or finish may occur. These differences are considered normal and do not qualify as defects.

3. Return & Cancellation Policy

Due to the nature of our fulfillment model, all sales are considered final once processing begins. We do not permit returns or exchanges for preference changes, customer selection errors, or minor cosmetic differences. Orders may only be canceled before processing has started.

4. 30-Day Replacement Guarantee

We offer a 30-day replacement guarantee (not refunds) under these eligible circumstances: the item was not received and tracking confirms non-delivery, or the item arrives damaged or defective with a major structural or functional issue.

5. How to Request a Replacement

To request a replacement, contact us within 30 days of delivery and include your order number and clear photo or video evidence of the issue. Once verified, a replacement will be sent at no additional cost.

6. Damages & Issues

Please inspect your order upon delivery. If your item is damaged, defective, or incorrect, contact us immediately so we can evaluate and resolve the issue as quickly as possible.

7. Refunds (If Applicable)

Refunds are only issued in limited situations, including orders that cannot be fulfilled and verified lost shipments with no successful delivery. If approved, refunds are issued to your original payment method within up to 10 business days. Your bank or card provider may take additional time to post the refund.

8. Non-Returnable Items

We do not accept returns or refunds for sale items, gift cards, or items that have been used, worn, or are not in original condition.

9. Contact Information

For all return, replacement, or refund inquiries, contact: spookysnouts@gmail.com